Technology & Computing Services

Technology & Computing Service Requests

Within UE, there are a few ways to request help with your technology and computing needs. This page will explain which department you should contact depending on the nature of the request. 

IT Requests

The main tech support resource for UE is the office of Information and Educational Technology. They will assist you with the following issues via IT express service hub

  • General computer issues
  • Network issues
  • Server needs
  • Computer hardware and software installation 
  • Computer maintenence
  • Purchasing software*

* Please refer to the guide on ordering new hardware and software in UE here before filing a ticket to purchase new tech with IET Express. 

OCP-ISPS requests

Information Systems Planning and Support (ISPS) is the main development, application support and electronic document management unit for the Offices of the Chancellor and Provost (OCP) organization.  ISPS provides web development and application support for all units reporting to OCP. 

  • OCP-ISPS has created a How can we help you? resource to route various requests (Kerberos login required.  TES employees will not have access, which is limited to employees of OCP). 

Software packages available for download

UC Davis offers several supported software packages for download, and licenses a number of useful web-based applications with Kerberos protection. Software not on these lists may not be supported by IET, OCP-ISPS, or UE staff.

  1. Complete catalog listing of software available for download.

Web-based applications with campus licenses 

UC Davis offers several software packages for download at no cost.  In addition, campus maintains relationships making available a number of useful tools with Kerberos protection. UC Davis does not provide support for third-party software applications:

  1. Google Drive – useful for file sharing, shared form and document creation.
    • Official UC Davis Google App Information Page
    • Google Docs, Sheets, Forms, and apps
    • The UE Comm photo repository is shared via Google Drive
    • All UC Davis e-mail addresses can have a Google Drive account with unlimited storage.  You will need to create a Google Drive account with your UC Davis address to use this resource. If you have a separate Google Drive account accessed through a private gmail address, Google Drive will let you toggle between accounts.
    • Google App UE resident expert: Rami Abueshsheikh, UE Comm student staff
  2. Box.com – secure file sharing
  3. Qualtrics – online survey tool.
  4. Microsoft Office 365:  web-based version of Microsoft office accessed by your UC Davis account.
  5. Software & Business Applications – IET Website
  6. Oasis Advising System - can be set up so that students may self-schedule appointments with you or exams for themselves. Access to Oasis through your Kerberos login must be established before you can use this system.